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Thank you for shopping Jennu! It's important to us that you're completely satisfied with your purchases. Please kindly take note of our return policy below.

Jennu requests a valid receipt, proof of purchase, and the RMA (Return Merchandise Authorization) form for all return requests. Failure to include the RMA form will result in the inability to process the return. You may use our Return Portal, to initiate a return or exchange, or you may email us to obtain a RMA form at cs@jencohandbag.com.

Expectations: Items failing to meet expectations may be returned within 30 days of receipt.

Conditions of Goods: Returned items must be in new or used condition, with original packaging, tags, and no visible signs of wear. Altered and/or used items are not eligible for return and will be sent back to the customer.

Incorrect or Damaged Items: Reports of incorrect items must be made within 14 business days of receipt. Damaged items must be reported within 6 months to qualify for a refund. Items outside the timeframe of one year are eligible for replacements or store credit. If the replacement proves unsuccessful and is reported within six months then store credit will be the sole option. Replacements reported beyond six months will be considered final sale. Defective or damaged items that were purchased more than two years ago will not qualify for replacement or store credit.

Good(s) Ineligible for Return/Replacements/Store Credit: Certain items are non-refundable, including older out-of-season products, altered or used items, and items on final sale.

Return Label: We provide return shipping labels for our errors. Otherwise, customers are responsible for shipping back returns.

Replacements: Jennu covers shipping and handling for replacement items. Price variations may occur for different replacement items.

Time Limitation:  Once the RMA has been received, returns must be initiated within 7 business days to be eligible. Failure to return items within this timeframe will result in the closure of the RMA. Items not listed on the RMA will be returned to the customer.

A 20% restocking fee applies if items are not defective or damaged.