At Jennu, we don’t use any animal skins or by-products to produce our bags. We pride ourselves on providing a cruelty-free option to those who love fashion and want to look stylish without the use of animals. Read more about us and our materials!
I didn't receive a confirmation of my order.
Order confirmations are sent out immediately. Please double-check your junk mail or spam folder.
If you haven’t received confirmation from us, please contact us at firstname.lastname@example.org the name and email address used at checkout and we will be happy to assist you further.
Can I cancel my order?
Items can be canceled if they have not been shipped out.
Can I change my order?
Once an order is placed, it cannot be modified. If your order has not been processed, please email us at email@example.com to cancel the order and place a new one.
My order did not go through. Can you help?
If your order is not successful, we recommend verifying that all of your information is input correctly, including your billing address.
Where do you ship to?
At this time, we only ship within the United States. We cannot ship to P.O. boxes. Please use another shipping address for your order or you may experience a delay while we reach out to verify a new address.
How much is shipping?
Shipping cost is based on location and weight of the package. We do our best to give you the best rates possible. Shipping discounts may not be combined with sitewide promos.
When will I receive my package?
For standard shipping, you should receive your order within 4-5 business days after processing. Please allow 1-3 business days for processing from the date your order is placed.
Exchanges can be made within 14 days of shipping.
If an item you've purchased has gone down in price and is still in stock, you can request a one-time price adjustment within 7 days of your order date.
Please note that items purchased using a promotion code or other discount aren't eligible for a price adjustment. Price adjustments will also not be made for Black Friday, Cyber Monday, and any other holiday sale or event. Any products bought during a sale are all final sale.
Missing items or damages
Please email us at firstname.lastname@example.org with a photo of the product and your confirmation email. We will let you know what we can do for you!